Warranty claim

Warranty claims without stress. Quick. Fair.

Prior to submitting a warranty claim, please try to identify the issue remotely, as we can often resolve it without needing to send the computer in. Send us a description of the problem, and we will be happy to assist you, even remotely.

Remote diagnostics available

Response within 24 hours

Service solutions without unnecessary delays

Understanding the Warranty Claim Process

Reporting the issue

You complete a straightforward form and explain the issue.

Assessment by a technician

We will confirm the validity of the warranty claim and recommend the next steps.

Repair or replacement

We will either repair the faulty part or replace it with a new one.

Testing and shipping

We will retest the build and ensure that it is safely shipped back to you.

How to proceed with a warranty claim

Despite our extensive testing and dedication to quality, there are instances when your machine may need to be sent in for inspection. Although a warranty claim might seem inconvenient, our team strives to make the process as smooth and straightforward as possible.

Contact us first

Describe the problem to us via email. We can identify most issues without needing to send in the device.

Warranty claim form

If an inspection is necessary, please submit a warranty claim using our form. After submission, we will accept the computer for the warranty claim process.

Computer delivery

You have two options for delivering the computer to us:

Courier pickup

DPD courier pickup can be arranged, and the courier will come to your location. You only need to safely pack the computer. If you don't have any packing materials, you can request them directly in the form.